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Frequently Asked Questions
Everything you need to know about our made-to-order process, sizing, shipping and more.
01 Orders & Production
What does made-to-order mean?
Every Chamone Diane piece is cut and sewn just for you after you place your order — never mass-produced. Rooted in a family legacy of seamstresses, each piece is handmade with intention, which means a better fit, less waste, and swimwear made for your body.
How long until my order ships?
Because each piece is made to order, please allow an estimated production lead time of about 1 week before your order ships. You’ll receive an order confirmation right away, and a shipping notification with tracking as soon as your piece is on its way.
Can I change or cancel my order?
Production begins shortly after your order is placed, so please contact us as soon as possible. We’ll always do our best to accommodate changes before your piece enters production.
02 Shipping & Returns
How much is shipping?
Shipping is free on every domestic order — no minimum required. For full details, see our Shipping Policy.
When will I receive my order?
Your delivery date is the production time (about 1 week) plus transit time for your location. Tracking is included with every order so you can follow your piece from our hands to yours.
What is your return policy?
Because every piece is made to order specifically for you, please review our Refund Policy for full details before purchasing. If anything isn’t right with your order, reach out and we’ll make it right.
03 Sizing & Fit
What sizes do you offer?
Every style is available in XS through 4XL. Chamone Diane is designed with curves in mind — size-inclusive from the first sketch, not as an afterthought.
How do I find my size?
Start with our Size Guide — you’ll only need your bust, waist and hip measurements. Our fabric has a flattering stretch; if you’re between sizes, we recommend sizing up for comfort.
Can I order different sizes for my top and bottom?
Yes — that’s the heart of how we design. Every bikini is available as a complete set or as separates: use the bundle selector on any set page to choose your top size and bottom size independently, or shop each piece on its own.
04 Product & Care
What colors are available?
Our signature palette is Black, Off-White, Red, and Animal Print. The one-piece styles are offered in Black, Red, and Animal Print.
How do I care for my swimwear?
Hand wash cold with a mild detergent and lay flat to dry away from direct sunlight. Avoid wringing, tumble drying, and rough surfaces — a little care keeps your piece beautiful season after season.
Will my favorite style sell out?
Because every piece is made to order, our signature styles don’t sell out the way mass-produced swimwear does — your size is always available to order.